Facilities Maintenace Leader
Are you detail oriented, driven to make sure things are done the right way, and consider yourself a people person? We take great pride in our hotel property and are looking for someone who will do the same. If you love fixing things, working with a team, and talking about lobster rolls – this is the job for you!
The Hampton by Hilton Bar Harbor is seeking an engaging, friendly and detail oriented Facilities Maintenance leader. This individual will be directly responsible for the oversight and upkeep of all hotel facilities and employee housing properties.
A Hilton Lighthouse Award winning property, we are the only seasonal Hampton hotel in the Hilton brand portfolio, open to guests each year from May through November. The Hampton Bar Harbor is a hotel with panoramic ocean and mountain views overlooking Acadia National Park and the Atlantic Ocean.
The facilities department and engineering team are responsible for all building maintenance and upkeep while supporting hotel management in providing outstanding guest service and operational efficiency across all departments. Some projects are small, some projects are large, but it’s all in the details. Your day will include a variety of tasks, directed both by maintenance requests and ongoing projects – time management, prioritization, and seeing projects through to completion will all be key to success.
Our guests and leadership have the highest expectations imaginable – cutting corners is not in our vocabulary. Every corner, every inch of the property should look perfect and function flawlessly at all times. Our company and values are aligned and committed to bringing the resources to make this possible.
Learn more about Hampton Bar Harbor, our company and employment opportunities at work.barharborhampton.com
CORE RESPONSIBILITIES:
• Foster a positive, cooperative work environment between staff and management team
• Duties may include basic repair work, commercial pool operations, preventative maintenance, landscaping grounds upkeep, painting projects, minor repairs, etc.
• Point of contact and oversight of all outsourced work with third-party service providers including landscaping, lawn care, pest control, snow removal, plumbing and electrical contractors, etc.
• Supervisory responsibilities may include training employees, planning, assigning, directing work, addressing complaints, and resolving problems
JOB RESPONSIBILITIES:
• Customer Service – Proactively consider the needs of guests, encourage positive interaction with guests, and create moments of joy for our customers. Aim to deliver an outstanding experience for all visitors. Respond promptly to customer needs, requests for service and assistance – they are the reason we are here, let your attentiveness demonstrate our appreciation.
• Communication – In person, on the phone, and electronically, our words speak volumes. You represent the company with each interaction – be considerate, clear, and professional. Be engaging, be empathetic, and use these opportunities to demonstrate the values of our organization.
• Team Work – Uphold organizational values, treat staff with respect and promote a harassment free environment. Coordinate with other departments to fulfill guest requests. Foster engagement, friendship, and unity within the team.
• Problem Solving – If you see something, say something! Identify and resolve problems in a timely manner – make timely decisions while exhibiting sound judgement. Include appropriate management team members in the decision making process as needed.
• Project Management – Tracking and communication for ongoing projects. Assist management team / ownership in planning for capital projects, provide supervision as needed representing the company with vendors and contractors.
• Ensure routine preventative and servicing maintenance on laundry equipment, heating and air conditioning systems, ice machines, fire extinguishers, fire and smoke alarm systems, landscape irrigation equipment, fitness equipment, elevators and plumbing systems are performed in accordance with company and brand standards.
• Pool Safety and Security – Maintain and document proper chemical levels in pool and spa areas in accordance with local health codes. Proactively ensure a safe environment for guests to enjoy.
• Quality Management – Understand and comply with all franchise brand requirements. Work to ensure all Brand Quality Assurance inspections are successful – our expectation is to exceed all requirements and be an exemplary franchise partner.
• Adaptability – Thrive dealing with frequent change, delays or unexpected events, changing your approach or method to best fit the situation. Change is the only constant, and the day undoubtedly may end differently than expected – your ability to pivot and prioritize will be key.
• Initiative – Meet challenges with resourcefulness, generate suggestions for improving workflow and take responsibility for your own actions. Delegate work assignments, set expectations and monitor delegated activities. Ask for and offer help when needed.
Qualifications
Vocational training is preferred but not required; at least three years of supervisory or lead skills in a similar position are preferred. Must have a valid drivers license.
Physical Demands: The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, sit, use hands to finger, handle or feel, reach with hands and arms, climb or balance, and talk or hear. The employee is frequently required to stoop kneel, crouch or crawl and smell. The employee must regular lift and or move up to 25lbs, occasionally lift or move up to 50lbs.
Disclaimer: The above is intended to describe the general contents of, and requirements for, the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.
Hampton by Hilton Bar Harbor is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.